TriGen is an electrical utility company based in White Plains, NY. The company has since been acquired by a larger Utility company.  But in 2006 the company and its 20 local operating offices where expanding and management had elected to standardize on VoIP and to implement a new, comprehensive Backup and Disaster Recovery system.  With over 400 users in 20 plus remote offices  the company had a strong, in-house IT department and was already using an earlier form of managed services but asked Tymor to assist with these projects.

VoIP.  With so many far flung offices For TriGen VoIP was a necessity. From a cost perspective as well as pure performance. When it came time to make this a reality Tymor was called. The central issue was the diverse connection types that where employed at the various offices and the different data type that would need to be handled in addition to voice calls. The solution involved configuring Cisco PIX 506e’s for full VPN network inclusion from more than half of the offices as well as the establishment of an MPLS system to control and interconnect the various offices in to a tighter WAN structure.  MPLS is, Multiprotocol Label Switching (MPLS). It refers to a mechanism which directs and transfers data between Wide Area Networks (WANs) nodes with high performance, regardless of the content of the data. MPLS makes it easy to create "virtual links" between nodes on the network, regardless of the protocol of their encapsulated data. Initially, the network need to be prepared for the implementation of the MPLS and the Cisco PIX 506 units for full network mesh topology once this was done the hardware and network changes needed to be implemented at the remote offices. After much air travel and Networking Tymor was able, on time and on budget , to bring the TriGen Corporate network up to speed and harden it for the VoIP roll-out and the VPN Wide Area Network scheme. After that, Tymor coordinated with the company’s Telco to finalize the VoIP infrastructure. This project contributed significantly to the company’s productivity and realized measureable cost consolidation.

BDR. For a company like TriGen disaster is not an option. Down time and loss of data are potentially dangerous. When it came time to upgrade their BDR contingency plan they call Tymor once again. The challenge was to insure that all servers, across all domains, where synchronized and replicated. This is quite a challenge in any sized environment but at TriGen the task was daunting. In order to insure that the project was feasible extensive research and development was required and Tymor stepped in.  During the process it was realized that, as in the case of the VoIP project, the different data lines, and line types where going to be a difficult hurdle to overcome.  WAN networking is delicate enough but server replication over so many dissimilar data connection types is real IT gymnastics. After researching the subject Tymor settled on a product called WanSync.  WanSync is a high availability server synchronization suite (since then it was bought  out by Computer Associates.) designed for the Microsoft server environment.  With the proper foot-work done the implementation was conducted over a two week period, Due to the extensive travel involved. As a result of the careful prep work and research the roll-out was incident free. Done. Well, not quite. As it turns out the company, TriGen, decided that they needed to roll-out a newer, more robust corporate Anti-Virus and network security suite to go with the shiny, new replication package. Ok, Trend Micro for all it is! Over 400 desktops,  30+ branch servers and the central office servers. Tymor was up to the task and elected for a branching deployment strategy starting from the center out to the branch offices and then to the user desktops. Using existing remote management tools (remember, this was several years ago) Tymor was able to complete that last minute project well under time and under budget. And far less airport time too! Ok, now? Good. Done.